3 Tier Point-of-Service plan
Member Support
Customer Service:
- Call 1-855-364-3184 (TTY 711), Monday through Friday, 8 a.m. to 6 p.m., Mountain time.
For HMO In-Network benefits:
Urgent Care
- 303-338-4545, 1-800-218-1059 (TTY 711), or click here.
Medical Advice/Appointments
- 1-800-218-1059 (TTY 711)
For Participating Provider and Non-Participating Provider benefits:
- To locate First Health® Providers call 1-855-364-3184 (TTY 711) or visit the 3T POS, PPO, and OOA’s First Health Network.
- To locate Cigna PPO Network providers outside of Colorado and other Kaiser Permanente states (CA, GA, HI, MD, OR, VA, WA and DC), please visit the Cigna HealthcareSM PPO Network or call Customer Service at 1-855-364-3184 (TTY 711)
- For pre-certification of medical services, please call 1-888-525-1553 (TTY 711).
- To submit a medical claim for reimbursement, complete this Choice Products Medical Claim Form and mail to:
National Claims Administration – Colorado
P.O. Box 373150
Denver, CO 80237-9998
- To locate MedImpact Pharmacies call 1-800-788-2949 (TTY 711).
- For prior authorization of prescription drugs, access the Pharmacy Prior Authorization Request Form (KPIC MRF) for the instructions and form.
- To submit a pharmacy claim for reimbursement complete this Drug Reimbursement Form and mail to:
MedImpact Healthcare Systems, Inc.
P.O. Box 509098
San Diego, CA 92150-9098