PPO plan
Member Support
Customer Service:
- Call 1-855-364-3184 (TTY 711), Monday through Friday, 8 a.m. to 6 p.m., Mountain time.
For Participating Provider Tier and Non-Participating Provider Tier benefits:
- To locate First Health® providers, call 1-855-364-3184 (TTY 711) or click here.
- To locate Cigna PPO Network providers outside of Colorado and other Kaiser Permanente states (CA, GA, HI, MD, OR, VA, WA and DC, please visit the Cigna HealthcareSM PPO Network or call Customer Service at 1-855-364-3184 (TTY 711).
- For pre-certification of medical services, please call 1-888-525-1553 (TTY 711).
- To submit a medical claim for reimbursement, complete this Choice Products Medical Claim Form and mail to:
National Claims Administration – Colorado
P.O. Box 373150
Denver CO 80237-9998
- To locate MedImpact Pharmacies, call 1-800-788-2949 (TTY 711).
- For prior authorization of prescription drugs, view the Pharmacy Prior Authorization Request Form (KPIC MRF) for the instructions and form.
- To submit a pharmacy claim for reimbursement, complete this Drug Reimbursement Form and mail to:
MedImpact Healthcare Systems, Inc.
P.O. Box 509098
San Diego, CA 92150-9098